Privacy Policy

Welcome to our website namu.ge (“Website”). Please read our Privacy Policy carefully. This Privacy Policy applies when you visit or browse our website without purchasing any product, when you register with namu.ge, and when you use our services for purchasing products. If you haven’t already done so, please also read the General Terms and Conditions, which contain information on privacy as well as on other legal matters. Terms and Conditionsprovides you with all information needed to understand how we collect, proceed and take measures to protect personal data which may identify you. Each and every access to and use of the Website presupposes that these Privacy Policy have been read, understood and accepted by you.

The website namu.ge is managed by Namu LLC (Namu), a limited liability company registered and existing under the laws of Georgia, with registered office in Georgia at 5 Sokhumi street, Daba Tskneti, Tbilisi, company register number and tax code 405269301.

Our Policy

Namu respects your right to be informed regarding the collection of and other operations involving your personal data. While using data that may directly or indirectly identify you personally, a principle of necessity is applied. Therefore, the use of your personal data will be kept to a reasonable minimum and will not exceed the purposes for which your personal data was collected and/or processed.

We will not process your personal data when we can provide you with services through the use of anonymous data (such as marketing research made for improving our services) or by other means which allow Namu to identify you, apart from when it is strictly necessary or upon request by competent public authorities or the police (for example, in case of traffic data or your IP address).

Use of Personal Data and its purposes

Your personal data are collected and processed by Namu for purposes which are strictly connected use of the Website, its services and to purchase products on namu.ge. However, your personal data may also be used for other processing operations within the limits of such purposes.

Your personal data shall be processed for the following purposes:

  1. when you register with our website we collect your personal data (for example, your personal details, password, e-mail address) through the registration form (My Account) in order to provide you with services in the Website’s reserved access areas and to send you our Newsletter, when specifically requested;
  2. Namu respects your right to be informed regarding the collection of and other operations involving your personal data. While using data that may directly or indirectly identify you personally,  a principle of necessity is applied. Therefore, the use of your personal data will be kept to a reasonable minimum and will not exceed the purposes for which your personal data was collected and/or processed.
  3. when you execute purchasing procedures for products sold on namu.ge, we collect your personal data (such as personal details, e-mail address, address, Credit Card numbers, bank code, tax code and telephone number) on your order form only for the purpose of selling the products ordered by you;
  4. when you require technical assistance, we collect your personal data in order to provide you with information on browsing, browser compatibility and viewing or loading namu.ge web pages;
  5. for any other purpose that is allowed by applicable law.

Your personal data is mostly processed by electronic means and in some circumstances by paper-based means, such as when the processing of your personal data is required for preventing fraud on namu.ge.

Your personal data shall be stored in a way which allows Namu to identify you for the period necessary for the purposes which the data was collected for and subsequently processed and, in any case, in accordance with applicable law. Please report any modification of your personal data in your Account, in order to ensure that your personal information is always accurate and up-to-date, relevant and complete.

Your personal data shall not be disclosed to third parties for purposes which are not permitted by law or without your explicit consent.

Your personal data may only be disclosed to third parties when it is necessary for processing an order. Moreover, your data may be disclosed to the police or to judicial authorities, according to law and upon a formal request by such entities, for example in the event Namu needs to prevent fraud on namu.ge.

Namu will process your personal data for purposes that are strictly connected to the supply of services on namu.ge, execution of contracts related to the sale and purchase of products on namu.ge and, after receiving your consent, to send you information on new commercial initiatives which are strictly connected to the web site’s activities and services.

Namu will process your personal data for direct marketing purposes, including by e-mail, only after receiving your consent. You may withdraw your consent on data procession for direct marketing purposes in any time and in a written form, including by e-mail. In such a case, Namu will discontinue to process your personal data for direct marketing purposes within 10 (ten) days from such written notification.

Namu may have access to third parties’ personal data which was directly disclosed by their users, for example when a user bought a product to be sent to a friend, when the user paying for the product is different from the recipient of the product, or when a user wishes to recommend to a friend a service of namu.ge or the sale of a particular product. In such cases, please make sure you receive the consent of such individuals before disclosing their personal data to Namu and make sure you inform them about this Privacy Policy; you will be the only person liable in connection with the disclosure of information and data regarding such third parties if they have not provided you with their express consent for it and for any improper and unlawful use of that information.

Namu may disclose your personal data to third party companies that provide, on behalf of Namu, specific services as data processors or to other recipients of personal data collected by Namu that autonomously process your personal data only for the performance of a contract for purchasing products on namu.ge and only when such purpose does not exceed the purposes for which your personal data was collected and subsequently processed and, in any case, according to applicable laws and regulations.

Non-Disclosure of your Personal Data to Namu

Granting your personal data to Namu (in particular, your personal details, your e-mail address, your address, your Credit/Debit Card numbers and bank code and your telephone number) is necessary for processing your order for the purchase of products on namu.ge, supplying other services provided on the Website upon your request, or when your personal information is needed to fulfil obligations required by law or regulations.

The refusal to provide Namu with some of your personal data necessary for performing the above purposes may consequently prevent us from processing your order for the purchase of products sold on namu.ge or from supplying other services provided on namu.ge, such as sending the Newsletter or fulfilling obligations required by law and other regulations. Therefore, failing to provide data may constitute, in some cases, a legitimate and justified reason for not processing your order for the purchase of products sold on namu.ge or not providing other services.

Disclosure of further personal data to Namu other than that required for fulfilling legal or contractual obligations or for providing the services requested, is, on the contrary, optional and does not have any effect on the use of the Website and of its services or on the purchase of products on namu.ge.

In some circumstances and if required, from time to time we will duly inform you if the personal data you are disclosing to Namu is compulsory or optional. We will point out to you whether the disclosure of your data is compulsory or optional by marking with an appropriate symbol (*) the information that is compulsory or data needed for providing the required services on namu.ge and for the purchase of products on namu.ge. Failing to provide optional personal data will not imply any obligation or disadvantage to our users.

Data Collection and Security Measures

When you are using namu.ge, some personal data might be collected automatically (through “cookies”), for example, when we automatically collect users’ IP addresses and other information regarding the users’ data traffic or the users’ preferences in the choice of services provided on this web site and of the products purchased through the provided services. This information and data are collected directly and automatically by the Website as part of its operational functions. This information and data are then processed in a collective and anonymous way for commercial purposes in order to optimise the services provided on namu.ge for the needs and preferences of the Website’s users.

In other circumstances, Namu will directly collect personal data and information from its users when they register online with namu.ge or when they send purchase orders of products sold on the web site in order to finalise e-commerce transactions.

Namu process such data only for the purposes and within the limits of what is stated herein in this policy and may be disclosed to third parties only for the purposes related to providing the services requested by the user.

Necessary security measures were developed to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorised disclosure or access, and against all other reasons for data processing that do not comply with our Privacy Policy. Nevertheless, Namu cannot guarantee that the security measures adopted for the protection of the Website and for data and information transmission on namu.ge will prevent or exclude any risk of unauthorised access or of loss of data.

 It is strictly advisable that your computer be provided with software devices that protect network data transmission/receipt (such as updated antivirus systems) and that your Internet service provider take appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).


The Website uses automatic systems of data collection, such as cookies. A cookie is a device transmitted to the hard disk of an Internet user; it does not contain intelligible information but it allows linking between an Internet user to his/her personal information provided by the user on namu.ge. Cookies are disseminated by our servers, and no one may gain access to the information contained therein. Only Namu will process information collected by cookies, in a collective and anonymous way, in order to optimise its services and its web site for the needs and preferences of its users. We have provided cookies in connection to functions such as selecting the country, browsing the catalogue, purchasing products online and in general in connection with the provision of services reserved to registered customers. As you might know, each Internet browser allows the deletion of cookies after each session. Your Internet browser contains instructions on these deletion procedures. Please access the information on your Internet browser if you wish to delete cookies. The acceptance of automatic data collection procedures and the use of cookies are necessary for using the Website and its services, including the purchase of products. If you have started the procedure of deleting cookies, Namu cannot ensure that all web pages of namu.ge will be displayed or that certain services will be supplied such as, for example, storage or display on the web pages of products you choose when you were finalising the online purchase processes.

If you do not want your browser to accept cookies, you can turn off the cookie acceptance option in your browser settings.

Right to access Personal Data and further rights

Namu will process your personal data only after receiving your consent, freely expressed, in order to send you advertising material and direct marketing or other commercial communications, including by e-mail, which do not fall within customer requested services provided by namu.ge. Each time your consent is required, we will inform you in advance and we will give you the option to either provide or refuse your consent for the use of your personal data, including your e-mail address, for the above purposes, by ticking the appropriate boxes.

However, Namu may process your personal data also without your consent in certain circumstances provided by law, such as when such processing is necessary for performing a legal obligation to which Namu is subject or when such processing is necessary for performing obligations undertaken in contracts with the users (such as, for example, if you purchased products on namu.ge or if you asked to use specific services through our website).

In any case, we guarantee that you may exercise, at any time and without having to state the reason, your right not to receive future communications connected to particular services upon request.

You are entitled to obtain, at any time, confirmation from Namu as to whether or not data relating to you is being processed, whether the data is not yet registered, and the communication in intelligible form of the data undergoing processing.

Moreover, you are entitled to receive from Namu information on the source of your personal data; the purposes and way of processing your personal data; the logic involved in any electronic data processing; details of the data controller and of the data processors; the names of the entities and categories of entities to whom your personal data may be disclosed or who may access your personal data, for example, as a data controller or a party so appointed.

You are entitled to obtain at any time from Namu:

  1. the updating, adjustment or, when you have an interest in such, the integration of your personal data;
  2. the deletion, the transformation into an anonymous form or blocking of your personal data (unlawfully processed), including data which does not need to be stored for the purposes for which it was collected and subsequently processed;
  3. the confirmation that the operations above have been reported (together with the contents of the same) to whom the data was disclosed or disseminated, except when it becomes impossible or if the means used are clearly disproportionate to the right’s protection.

You are entitled to object, in whole or in part:

  1. for legitimate reasons, to the processing of your personal data, even if it is related to the purposes for which it was collected;
  2. to the processing of your personal data for advertising or direct marketing purposes or in order to carry out marketing research or commercial communications.

You may freely exercise your rights at any time, provided that you do so in compliance with applicable laws, by sending your request to Namu at the following e-mail address: info@namu.ge. We will reply to you as necessary.

Governing Law

This Privacy Policy is governed by Georgian law and, in particular, by the Georgian Personal Data Protection Code which governs the processing of personal data. The Georgian Personal Data Protection Code guarantees that processing of personal data will be carried out in compliance with fundamental rights and freedom of individuals, as well as of their dignity, with particular reference to confidentiality, identity and to the right to personal data protection.

Amendments and alterations to this Privacy Policy

Namu may amend or simply update from time to time all or part of this Privacy Policy, including when amendments are made to legal provisions or regulations which govern data protection and protect your rights. The amendments and the alterations of this Privacy Policy shall be notified to you as soon as such amendments or alterations have been introduced and shall be binding as soon as they are published on the Website in this section. Therefore, you are requested to regularly access this section in order to check the publication of the most recent and updated Privacy Policy of namu.ge.

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